FAQ

Please visit our about us page for this information.

Please visit our contact page for this information.

Yes, absolutely you can.

Free accounts provide up to 50 free ads per year (reset annually), this should be ample and sufficient for most.

But, there are also significant advantages gained from our low-cost paid member packages, like a user verification badge, integrated store, reptile directory inclusion, and many other enhancements. It also helps us cover the costs of running and improving the site.

Check out the table toward the bottom of the homepage for packages and inclusions.

Yes, we have a multi person customer support team that are accessible via an integrated support ticket system. It's accessible to all logged in users in the top menu. 

To access the system, just click on the customer support link, but remember it is only visible if you're logged in. 

If your issue is that you cannot log in, reach out to us via our publicly accessible contact page.

Sorry, this site is focused on integrity and generally requires the use of real names, subject to the following exceptions.

Exceptions

1. In limited circumstances, verified users are able to display their first name and last initial. Please reach out via our contact page to discuss your particular circumstances.
2. A verified registered business or company is able to display their registered business or company name.

Note

1. Verification and business memberships require the payment of a small annual fee.
   
   
2. Using an unregistered made up name is illegal, and in breach of our site policy.
   
   
3. Using a name (other than your own legal name) that has not been verified by us will result in the termination of the associated account, and the person being banned from accessing our products and services indefinitely.

Visit our safety & security page.

This refers to using your real personal name. I.e. the name a magistrate would call out if you went to court - LOL